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Support

How can
we help?

Find answers to common questions, learn how to report an issue, or reach our team directly.

✉️

Email support

Send us a message and we'll respond within 48 hours on business days.

support@getcrowd11.com →
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Urgent safety issue

Reports during live rooms are prioritised by our moderation team. Use the in-app report for fastest response.

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Response time

We aim to respond to all support requests within 48 hours on business days.

FAQ

Common questions.

Can't find your answer? Email us at support@getcrowd11.com

In-app reporting

Report categories.

Go to Settings → Support and reports in the app to submit a report. Select the category that best fits and include as much detail as possible.

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Toxicity

Aggressive or deliberately inflammatory behaviour in a room.

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Harassment

Targeted, repeated behaviour intended to intimidate or distress another user.

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Hate speech

Language targeting someone based on race, nationality, religion, gender, or sexual orientation.

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Spam

Unsolicited promotion, repeated noise, or disruptive non-football content.

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Audio abuse

Excessively loud audio, deliberate background noise, or mic misuse to disrupt a room.

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Reports made during active live rooms are flagged as urgent and reviewed with priority. All reports are confidential.

Still need help?

We're here for you.

If you didn't find what you were looking for, send us a message and we'll get back to you.

Email support@getcrowd11.com